Return & Refund Policy
We hope you are delighted with your purchase. If you change your mind, you may notify us that you wish to cancel your order within 14 days of receiving your goods.
Once you have notified us of your cancellation, the goods must be returned to us within 14 days.
Returned items.
should be in their original condition and, where reasonably possible, in their packaging. You may inspect and handle the item only as reasonably necessary to establish its nature, characteristics and condition. We may make a deduction from the refund if the item has been handled beyond this and its value has been reduced.
Personalised or bespoke items that have been made specifically to your individual requirements cannot normally be returned for change of mind. This does not affect your statutory rights if an item is faulty, damaged or not as described.
For change-of-mind returns, the customer is responsible for the cost of returning the item to us. We recommend using a tracked service and retaining proof of postage.
If an item arrives faulty, damaged or incorrect, please contact us as soon as possible so that we can arrange an appropriate solution.
Please contact us at
hello@westcountryhomeware.co.uk
before returning any item so that we can provide return instructions.
Any refund due will be made without undue delay and no later than 14 days after we receive the returned goods, or after you provide evidence that you have returned them, whichever is earlier. Refunds will be made to the original payment method. Where applicable, we will also refund the cost of our standard delivery service.
Nothing in this policy affects your statutory rights.